Water
Drinking water from the tap is not recommended. Use bottled water. Most tap water in Peru is processed differently than abroad and therefore could well make you sick. Do not eat food from any of the numerous vendors, cooking in pushcarts along the streets.
Tips
In restaurants, the tip is included in the price and it is not necessary to leave anything additional, unless you would like to. Likewise, taxi drivers do not expect a tip either.
Banks and Money Changers
There is one Bank in Aguas Calientes (Banco de Credito) and one ATM machine. You are also welcome to exchange US dollars Travellers cheques and US dollars to Peruvian currency at the Front Desk. Please note that we do not change Traveller's cheques to US dollars, only to Peruvian currency (Nuevos Soles).
Check-in and Check-out
Check-in time: 11am
Check-out time: 9am
Souvenirs and Boutiques
We offer a good selection of souvenirs of the Machu Picchu Sanctuary Lodge.
Massages
A relaxing and invigorating massage will make the perfect end to an energetic day. You can choose from an aromatherapy, Inca, energising, relaxing, stress relieving or spinal column massage.
Videotape Library
For your entertainment we have a good selection of Classic and Award-winning movies available for your hire, free of charge.
Credit Cards
We accept Visa, Mastercard, American Express and Diners.
Electricity and Adapters
The voltage in the electrical outlets in your room is 220 V and 110 V in the bathrooms.
Luggage
We offer a luggage storage service. After your check-out, bags can be stored until your return to Aguas Calientes and can also be delivered directly to the train station upon request.
Safety Boxes
An electronic safety box can be found in your room, which is free of charge to use. We recommend that you use this facility for all your personal valuables. The hotel cannot be held responsible for the loss of items not stored in the safety box in your room.
Guides
We would be delighted to arrange a guide for you, upon request.
Shoe Cleaning
The Lodge offers a complimentary shoe cleaning service.
Laundry Service
We provide a laundry service.
Water
Tap water is safe to drink, however, complimentary bottled water is delivered to your room each evening at turn-down. The water used in the kitchen, bar and restaurant is treated water and is 100% drinkable. All our vegetables and fruits are washed with purified water. Ice is also made of 100% purified water.